Acts as the vessel’s coordinator for formalities, services, permits, and messages. Consolidates communications across port authority, terminal, customs, and vendors. Tracks deadlines (free-pratique, waste notifications, immigration, security). Escalates issues and rebooks services when plans change. Purpose is a single accountable owner for administrative flow. Good agency work prevents “paperwork holds” from impacting the critical path.

Delivers fuel and lubes under strict safety and pollution controls. Schedules alongside or at dedicated locations to avoid cargo conflicts. Coordinates scuppers, SOPEP, hot-work bans, and terminal permits. Samples and documentation secure quality and compliance evidence. Purpose is to ensure fuel readiness for onward legs without delaying cargo ops. KPIs: safe completion, zero spills, on-time finish.

Supplies food, water, spares, and consumables to maintain vessel and crew. Access paths respect terminal safety and crane zones; timing avoids peak moves. Quality checks and customs declarations apply to certain goods. Agent synchronizes deliveries with security and gangway control. Purpose is welfare and technical readiness without interfering with cargo. Completion is logged against the ship’s service checklist.

Removes ship-generated waste, sludge, and residues per MARPOL/port rules. Requires pre-notification, correct segregation, and licensed waste contractors. Operations are isolated from cargo/food handling for hygiene and safety. Documentation certifies lawful handling and quantities removed. Purpose is environmental compliance and quay hygiene. Zero-spill, full-traceability is the performance bar.